Shipping &
Returns
At KQ Furniture, we want your delivery and return experience to be simple and straightforward. Please review the information below before placing your order.
5–15 DAY DELIVERY 7 DAY RETURNS PICKUP BY APPOINTMENT
Shipping & Delivery
STANDARD DELIVERY
Standard delivery includes order processing, packaging, transportation, and curbside delivery.
Most orders are delivered within approximately 5–15 business days after leaving our warehouse. Delivery times may vary depending on location, carrier availability, weather, and other circumstances outside of our control.
Standard delivery does not include in-home placement, assembly, or packaging removal.
WHITE GLOVE DELIVERY
White Glove Delivery may be available for select orders and locations.
This service may include in-home delivery, placement, basic assembly, and packaging removal. Once your order reaches the local delivery provider, they will contact you to schedule an appointment.
We recommend keeping all original packaging until you have inspected your furniture and confirmed that you are satisfied with your order.
WAREHOUSE PICKUP
Local warehouse pickup may be available by appointment only.
Once your order is ready, our team will provide pickup instructions and scheduling information. Please wait for confirmation before arriving.
Customers are responsible for bringing an appropriately sized vehicle and safely securing their furniture for transportation.
Returns & Exchanges
Eligible items may be returned within 7 calendar days of delivery.
To begin a return, please contact KQ Furniture within the 7-day return period. Approved returns must be received at our warehouse within 21 days of the return request.
Returned items must be:
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In like-new, resalable condition
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Free from damage, stains, odors, or excessive wear
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Returned with all original parts, hardware, and accessories
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Safely packaged for transportation
Returns must receive approval from KQ Furniture before being shipped or brought back to our warehouse.
RETURN SHIPPING & FEES
Customers are responsible for return shipping and transportation costs unless the return is due to an error by KQ Furniture.
Original delivery and shipping charges are non-refundable.
If original packaging is unavailable and additional packaging is required, a repackaging fee may apply.
Made-to-order or special-order items may also be subject to a 20% restocking fee when eligible for return.
REFUNDS
Once the returned item arrives at our warehouse, it will be inspected.
If approved, the refund will be issued to the original payment method, less any applicable delivery, return shipping, repackaging, or restocking fees.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
Please inspect your furniture as soon as it is delivered or picked up.
If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible and provide photos of the item, packaging, and shipping label when applicable.
Please keep the original packaging while your claim is being reviewed.
Final Sale Items
Items marked Final Sale, Clearance, Warehouse Sale, or As-Is are not eligible for returns, exchanges, refunds, or price adjustments, except where required by law.
Please review all product details and condition information carefully before purchasing a final-sale item.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, prepared for shipment, transferred to a carrier, or specially ordered may not be eligible for cancellation and may be subject to applicable fees.
Questions?
Have a question about shipping, pickup, or returns? Please contact the KQ Furniture team before placing your order. We’ll be happy to help.
kqhomefurniture@gmail.com