Common Questions

Answers to the questions we hear most about ordering, delivery, pickup, returns and caring for your furniture. If you don’t see what you’re looking for, write to us and we’ll be happy to help.

ORDERING · DELIVERY · RETURNS · CARE

Ordering & Payment

HOW DO I PLACE AN ORDER?

Add the pieces you love to your cart and check out securely on our website. You’ll receive an order confirmation by email right away.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, Apple Pay, Google Pay, PayPal (including Pay Later) and Venmo. Available options are shown at checkout.

IS SALES TAX INCLUDED IN THE PRICE?

Prices do not include tax. Sales tax for orders delivered or picked up in California is calculated and added at checkout.

Delivery & Pickup

WHERE DO YOU DELIVER?

We offer local delivery across Southern California, including Los Angeles, Orange County, the Inland Empire and Ventura County, and ship by freight to addresses across the United States.

HOW MUCH DOES DELIVERY COST?

Local delivery in Southern California is a flat $49 per order. Nationwide freight shipping is based on the total weight of your order, and the exact rate is shown at checkout before you pay.

WHEN WILL MY ORDER ARRIVE?

For local delivery, we’ll contact you after your order to schedule a delivery time that works for you. For freight orders, we’ll email you when your order ships.

CAN I PICK UP MY ORDER?

Yes. Pickup is free and by appointment only at our Irwindale warehouse (16023 Arrow Highway, Suites D & E). Please wait for our email with pickup instructions before arriving, and bring a suitable vehicle and help to load your furniture.

DOES MY FURNITURE NEED ASSEMBLY?

Assembly needs vary by piece. If you’d like to know what to expect before you order, just email us.

Returns

WHAT IS YOUR RETURN POLICY?

Return requests must be made within 7 days. Return shipping is paid by the customer, original delivery fees are non-refundable, and a repackaging fee may apply. Made-to-order and special-order items carry a 20% restocking fee, and final-sale items cannot be returned. Full details are on our Shipping & Returns page.

WHAT IF MY FURNITURE ARRIVES DAMAGED?

Please inspect your furniture when it arrives and email us photos of any damage as soon as possible so we can help.

Products & Care

WILL THE COLOR MATCH THE PHOTOS?

We photograph every piece carefully, but colors and finishes can look slightly different depending on lighting and your screen.

CAN I SEE A PIECE IN PERSON?

Yes, our Irwindale warehouse is open by appointment. Email us to arrange a visit.

HOW DO I CARE FOR BOUCLÉ AND MARBLE?

Vacuum bouclé and textured fabrics gently with an upholstery attachment, and blot spills right away rather than rubbing. Wipe marble and stone with a soft, damp cloth, use coasters, and avoid acidic or abrasive cleaners.

KQ Furniture LLC

16023 Arrow Highway, Suites D & E
Irwindale, CA 91706

kqhomefurniture@gmail.com